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Industry Leading Hosted Services Provider Uses MigrationWiz to Streamline the Onboarding Process for New Customers

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“We had a customer moving a ton of data to Rackspace. Using our internally developed tool, it would take us 90 days. We used MigrationWiz and it took a weekend!” 

Adam Williams
Product Manager of Migrations
and Onbaording
Rackspace

Rackspace needed an easy-to-use, automated, fast migration solution able to deal with the constant onboarding of a quickly growing number of customers. To identify the right solution, Williams needed to evaluate different solutions and determine which one would best fit Rackspace’s migration strategy. After experimenting with several migration solutions, Rackspace chose MigrationWiz.

Founded by email pioneers and security experts, MigrationWiz is a complete cloud-based migration solution. ”We benefit by having a migration expert as a partner. Even though migrations are a requirement for our customers, they are not the focus of Rackspace. MigrationWiz provides a great knowledge base, easy-to-use service, and a fast product,” said Williams. With the introduction of MigrationWiz, Rackspace has started to phase out their internal tools for multi-pass migration projects. “We’re still implementing, but the entire process for migrations has improved.”

MigrationWiz was the ideal migration solution for Rackspace because it provided the ability to migrate all mailbox items, including emails but also calendars, contacts and tasks. “Customers keep their lives online. Moving only emails was part of the issue. To truly make customers happy, we have to move as much data as possible,” said Williams. MigrationWiz offers high-fidelity migrations that include contact pictures, secondary email addresses, message status flags, appointment attendees, and much more. Migrating data with a high degree of fidelity is a key component of a smooth transition to Rackspace’s award winning platform.

For any hosted service provider, the onboarding process must be efficient. An efficient migration process allows customers to accelerate their transition to an improved messaging system. “We had a customer moving a ton of data to Rackspace. Using our internally developed tool, it would take us 90 days. We used MigrationWiz and it took a weekend!” said Williams. MigrationWiz speeds up the migration process by using cloud technology and by directly streaming data from the source to the destination system. Through its partnership with MigrationWiz, Rackspace can continue to focus on what the company excels at: hosting and support.

Read the case study.

 

Organization: Rackspace
Location: San Antonio, Texas, USA
Employees: 4,300
Source Messaging System: Any Supported System
Destination Messaging System: Rackspace Hosted Email

The post Industry Leading Hosted Services Provider Uses MigrationWiz to Streamline the Onboarding Process for New Customers appeared first on ModernMSP.


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